Thank you for choosing Nika Software. Please read our refund policy carefully before making a purchase.
1. Digital Goods: Since our products are digital software (Excel add-ins and scripts) that are instantly downloadable after purchase, they are generally non-refundable once downloaded.
2. Defective Software: If you encounter a critical technical bug or if the software fails to function as described, please contact our support team within 7 days of purchase. We will first attempt to fix the issue.
3. Refund Processing: If our technical team is unable to resolve the issue within a reasonable timeframe, a full refund will be initiated.
4. Cancellations: Orders for downloadable software cannot be cancelled once the payment is successful and the download link has been generated.
5. Contact: For refund requests, please email us at support@nikasoftware.com with your order details.