Thank you for choosing Nika Software. All our software products are sold as a Lifetime License (a one-time payment with no recurring subscription fees). Please read our refund policy carefully before making a purchase.
1. Lifetime License & 7-Day Free Trial We strongly believe in the quality of our software. To ensure our customers are fully satisfied, we offer a 7-Day Free Trial for our products. We highly recommend that you download and thoroughly test the software during this period. Since our products are digital software (Excel add-ins and scripts) that are instantly downloadable, they are non-refundable once a Lifetime License Key is purchased and generated.
2. Cancellations Orders for downloadable software cannot be cancelled once the payment is successful and the License Key has been delivered.
3. Defective Software (Within 7 Days of Purchase) We stand by our code. If you encounter a critical technical bug or if the software fails to function as described, please contact our support team within 7 days of the purchase date. We will first attempt to fix the issue. If our technical team is unable to resolve the critical issue within a reasonable timeframe, a full refund will be initiated.
4. Strict 7-Day Refund Window (No Refunds After 7 Days) Because we offer a risk-free 7-day trial before purchase, our refund window is strictly limited to 7 days after the payment date. Refund requests made after 7 days (e.g., months or years later) will be strictly rejected. If Windows, MS Office, or your system receives an update in the future that causes a bug months or a year down the line, you are not legally entitled to a refund. However, you can report such bugs to our technical team, and we will do our best to provide a fix or patch in future software updates.
5. Contact Us For technical support or legitimate refund requests (within the 7-day window), please email us at support@nikasoftware.com along with your Order ID and payment details.